Operation Service Specialist

Job Description

Support the development, implementation, deployment and continuous improvement of organizational- Japanese Chain Restaurant (JCR) programs and technology platforms to make it easier for field Staff to deliver company mission

Summary of essential job functions

As Operations Services Specialist – Technologies, your responsibilities and essential job functions include but are not limited to the following:

· Collaborate with the business team and be the lead for the implementation, testing and support the successful launch of new products, promotions, market-wide initiatives and LSM initiatives.

· Lead the improvement works to the integrated system and create resources and tools to support the execution. Integrated systems include:

o POS: especially button names, button layout, LTO programs, and all POS procedures for Staff

o Create Finish good and item code on DF 365 and integrate to POs

o Reward App: related to Member app

· Lead the check and testing of BOM for beverages, food and retail items on DF365 system.

· Create reporting templates for market wide KPIs

· Work with IT on Power BI reports for Operations

· Extracts, analyses and communicate progress of programs. Prepare data for weekly review and monthly Operations Review

· Set up and Maintain Operations SharePoint

· Supports Operations Services component of AOP projects and implementation and any events organized by Operations Services.

· Conduct store assessment as QSC, Mysteri shopper, if assigned.

· Create Memo send to store

· Participate to develop training system

· Follow and complete task required by Head of company , Legal.

Job Requirement

·       Love to support work that make the lives of our staff easier

·       2-3 years as shift, assistant or store manager level is an advantage

·       Proficiency in MS Word, PowerPoint, Excel, and Project, Power BI

·       Strong willingness to learn new technologies, love the challenges to analyze complex processes.

·       A background in IT architectural, systems and processes is an advantage.

·       Ability to communicate clearly and concisely, both orally and in writing

·       Demonstrate attention to detail, solid problem solving and analytical skills

·       Ability to negotiate and influence

·       Ability to balance multiple priorities and meet deadlines

·       Ability to establish cross-functional, collaborative relationships with business and technology partners and work cross-functionally in a matrixed organization.