Operation Specialist (Freight fowarding/Hai Phong)

Working location: Hai Phong 

Customer & Account Coordination

• Assist to Operation Account Manager maintaining close communication with client's relevant teams.
• Understand client's logistics requirements, shipment plans and operational priorities.
• Coordinate and align client's orders across SF entities in Vietnam, China, Indonesia and India.
• Consolidate and monitor shipment information to ensure all parties are aligned with customer requirements and schedules.
• Proactively identify operational issues and coordinate with relevant teams to provide timely solutions.

Shipment & Operation Management

• Oversee and monitor the end-to-end shipment process, covering both Air Freight and Sea Freight.
• Coordinate with CS, Operation and other relevant teams in different countries to ensure shipments are handled smoothly and delivered according to agreed schedules.
• Follow up on shipment status, exceptions, delays and operational issues, and ensure timely escalation and resolution.
• Ensure accurate and timely communication of shipment information between client and SF entities.
• Monitor operational performance and identify opportunities to improve service quality, efficiency and customer satisfaction.

Cross-functional & Cross-country Coordination

• Work closely with SF Vietnam, SF China, SF Indonesia, SF India and other relevant SF entities to ensure seamless cross-border operations.
• Coordinate with Customer Service, Operations, Sales, Warehouse, Customs and other internal functions when required.
• Establish effective communication and escalation mechanisms among different teams and entities.
• Support the implementation of operational processes and service improvements for the client account.

Reporting & Performance Management

• Prepare regular operational updates, shipment reports and issue summaries for management.
• Monitor key operational KPIs, service performance and customer requirements.
• Escalate critical operational issues and provide recommendations to management.

Education & Experience

• Bachelor's degree or above in Logistics, Supply Chain Management, International Business, Transportation or related fields.
• At least 3-5 years of relevant experience in the Freight Forwarding / Logistics industry.
• Strong experience in both Air Freight and Sea Freight operations is required.
• Proven experience in managing key accounts or large-scale customers is highly preferred.
• Experience working with automotive customers / automotive supply chains is a strong advantage.
• Experience in multinational logistics organizations and cross-border operations is preferred.

Skills

• Strong customer-facing and stakeholder management skills.
• Excellent coordination and problem-solving abilities.
• Strong understanding of international freight forwarding processes and shipment operations.
• Ability to coordinate multiple stakeholders across different countries and time zones.
• Strong ownership, sense of urgency and ability to work under pressure.
• Good analytical and reporting skills.
• Strong communication and negotiation skills.

Language

• English: Good working proficiency is required, especially for communication with overseas SF entities and international stakeholders.