Parts Specialist / Technical Support

Job Description

- Responsible for supporting PSSR to prepare recommendations of equipment maintenance and repairs for customers.

- Prepare parts survey requested by customers and/or PSSRs (Parts & Service Sales Representative) and to ensure items prepared and ordered are correct and minimize the return of backordered parts.

- Become expert in parts sales technical consultant.

- Together with PSSRs to do equipment inspection at site and support PSSR to prepare recommendations of equipment maintenance and repairs for customers.

- Collect any new parts issues, and update it to PSSRs and related customer.

- Assist PSSRs in preparing the parts budget for customers.

Job Requirement

- Technical University Degree.

- At least 2 years of experience in customer services or Sales Administration work.

- Customer service & selling skills.

- Computer literate and familiar with words, excel, outlook ...

- English language skills.