Senior Account Manager

Client Account Management & Relationships 

• Develop a deep understanding of client business  

• Building strong client relationships 

• Able to execute END to END – We are looking for executional Accounts. Not messengers.  

• Present company’s credential to new clients to get brief for projects. 

• Identify client’s target requirements and evaluate brand situations through conducting surveys; collecting data; reading customer reports, market reports; conducting consumer interviews… 

• Analyze the data collected to make statements about the client’s problems. Identify the core cause. 

• Ability to be self-motivated, proactive and organized across multiple campaigns projects with various clients and deadlines 

• Participate and lead, if appropriate, face to face client and vendor meetings 

• Build positive relationships with internal and external teams 

• Proactively resolve issues 

• Manage and oversee client relationships. Responsibilities will include contract negotiation, new business pitching & prospecting and where possible identify any cross-selling opportunities. 

• Explore and recommend opportunities to build and establish client service teams on high value clients which may include new service lines. 

Media Skill 

• Knowledge of local APAC media landscape and global digital trends  

• Ability to deliver integrated media solutions especially across SEM, Programmatic, Social, Display  

• Keeps up with latest media trends and identifies opportunities for relevant clients. Working knowledge of digital tools (e.g. Google Ads, Campaign Manager, DV360, Adobe Analytics, Facebook/Instagram/Twitter)  

• Post campaign reporting, with the ability to understand and analyze digital data, review reports and set benchmarks  

• Maintain the highest standard for accuracy and quality of work  

• Develop media strategy for existing clients in close alignment with client’s business requirements  

• Oversee campaign activities: to review campaign setup, performance optimization, and communicate media performance on time to responsible clients  

• Support media executive with development and execution of media strategies  

• Identify media solution and work closely with Accounts to explore opportunity for new media business such as: CRM, Analytics, Ecommerce solution  

• Coordinate with Account and Creative team for production on media projects  

• Providing Strategic Guidance on all accounts based on all performance marketing services  

• Ensure revenue goals are met via the management of associated resources, product line profitability and new business growth. 

Communication Skill 

• Expresses oneself clearly and concisely in oral communications  

• Writes in a clear, compelling and concise manner  

• Organizes ideas and information logically and sequentially  

• Assists in the development of media/digital presentations and tactical POVs, as needed and presents with confidence and authority  

• Ensure key information is provided to team regarding client issues, internal agency issues, changes in account status, etc. 

Project management 

• Perform day-to-day account work which may include drafting a wide range of written materials, coordinating events, maintaining client and media contacts, managing projects performed with and by others. 

• Work closely with the design team to generate creative ideas and concepts to fulfill the client's brief. 

• Revise, edit, and proofread content as needed or directed by the client. 

• Review and approve designs, artwork, photographs and graphics developed by staff members 

• Manage from planning to execution of projects to ensure client requests are met in a timely. 

• Proactively communicate with clients, be responsible to keep update and report project status at every stage. 

• Make report after completing phase/projects and measure the effectiveness of strategies in each stage. 

• Strong English proficiency (written and spoken) is mandatory, with the ability to confidently communicate, present, and simplify complex SEO/GEO concepts to senior stakeholders and clients. 

• Strong understanding of SEO fundamentals including technical SEO, on-page optimisation, content strategy, site architecture, indexing, and performance analysis. 

• Working knowledge of GEO (Generative Engine Optimisation) / AI Search optimisation, including how brands and content appear across AI-driven discovery platforms such as ChatGPT, Gemini, Perplexity, and AI search ecosystems. 

• Ability to identify technical SEO issues and work closely with developers on implementation recommendations including schema markup, crawlability, indexing, page speed, and site structure. 

• Experience using SEO tools such as Google Search Console, GA4, Screaming Frog, Ahrefs, SEMrush, or similar platforms. 

• Comfortable translating complex SEO/GEO concepts into clear, business-friendly recommendations for senior stakeholders and non-technical clients. 

• Strong client communication and presentation skills, with the ability to confidently lead discussions with senior marketing teams and business leaders. 

• Ability to balance strategic thinking with hands-on execution and project delivery. 

• Experience working across enterprise or multi-market brands is advantageous. 

• Understanding of how SEO, GEO, content, social, and paid media ecosystems intersect within broader digital marketing strategies. 

• Strong problem-solving skills with the ability to simplify technical issues into actionable next steps and commercial impact for clients.