(Senior) Associate, Tenant Experience

A. Tenant Relations:

• Manage day-to-day relationships and operational matters with tenants at BDIP/MP3.
• Provide guidance and support to tenants on pre-investment and post-investment procedures and applications (IRC/ERC/PCCC/Environment/etc.).
• Respond to tenants’ enquiries and requests in accordance with local regulations, company policies, and service standards.
• Coordinate with relevant internal and external partners to facilitate tenant requirements.
• Maintain up-to-date knowledge of regulations and procedures related to investment, business operations, and leasing activities.
• Engage with existing tenants to identify expansion opportunities and additional service needs.
• Monitor, analyze, and understand tenants’ business plans, challenges, and future directions.
• Conduct tenant satisfaction surveys, analyze feedback, and recommend improvement initiatives to enhance customer experience and service quality.
• Develop and maintain strong relationships with tenants to promote long-term retention and satisfaction.

B. Collaborate with other Stakeholders:

• Coordinate with Marketing, Leasing, and Technical teams to maintain accurate and updated tenant information.
• Prepare reports and market intelligence on existing and prospective tenants to support business development and marketing activities.
• Act as a liaison and interpreter when working with potential and existing tenants.
• Collaborate with internal stakeholders to identify and implement process improvements that enhance service quality, operational efficiency, and sustainability initiatives.
• Support budgeting and forecasting of expenses related to tenant engagement, customer service programs, and leasing activities.
• Assist in organizing tenant events, workshops, networking sessions, and community engagement programs.
• Prepare regular reports on tenant status, occupancy trends, customer satisfaction, and key account activities.

• Excellent communication skills in both English and Vietnamese. Proficiency in Chinese, Japanese, or Korean is an advantage.
• Based in Binh Duong and willing to work across both Binh Duong and Ho Chi Minh City.
• 2-3 years of experience in Customer Service.
• Experience working with corporate clients in an industrial park, manufacturing, or industrial environment is preferred.
• Bachelor's or Master's degree in Business Administration, Economics, or a related field.
• Proficient in Microsoft Office applications.