Senior Governance & Compliance Specialist

At DIGI‑TEXX, we’re not just hiring a compliance officer — we’re inviting you to become a Strategic Compliance Partner who safeguards our growth and champions integrity in the digital BPO space. As Senior Governance & Compliance Specialist, you will ensure GDPR, ISO standards, and internal procedures are met while driving continuous improvement across the organization. Joining us means you will:

• Shape compliance frameworks that empower innovation in a fast‑paced, international tech environment.
• Collaborate with global clients from Europe, the US, and Japan, gaining invaluable international exposure.
• Thrive in a multicultural workplace where multiple languages and cultures converge, fueling creativity and collaboration.
• Advance your career with a clear progression path toward leadership roles and management opportunities.

Report to: Director of Corporate Governance & Compliance

Working location: 2nd Floor, Anna Building, Quang Trung Software City, District 12, HCMC

Working time: Monday to Friday

What You’ll Own & Drive

• Compliance Oversight: Monitor compliance across all departments; review and update policies and procedures; identify risks, implement mitigation actions, and report non‑compliance to leadership
• Audit & Certification: Lead internal audits from planning to reporting; coordinate external audits with certification bodies and customers; ensure successful completion of GDPR, ISO 9001, ISO 27001, and other certifications.
• Compliance Communication: Act as the compliance contact point for all departments; respond to inquiries from customers, clients, and regulators; facilitate collaboration across departments to resolve compliance issues quickly.
• Training & Awareness: Develop training materials on governance, compliance, and legal topics; deliver workshops and learning sessions; promote a culture of ethics, integrity, and compliance throughout the organization.
• Documentation & Policy Management: Maintain audit documentation and evidence logs; prepare compliance responses for internal and external stakeholders; ensure timely updates and version control of compliance policies.
• Continuous Improvement: Drive initiatives to improve compliance frameworks, QMS, and ISMS; work with cross‑functional teams to identify process improvements; support the organization in meeting customer expectations, business objectives, and regulatory requirements.

• Bachelor’s degree in law, quality management, or related field.
• Minimum 3–5 years of experience in compliance, governance, or audit roles within IT, BPO, or service sectors.
• Strong knowledge of GDPR, ISO 9001, ISO 27001, and corporate compliance frameworks.
• Proven experience in internal audits and external audit coordination.
• Ability to identify risks, propose corrective actions, and ensure operational safety.
• Skilled in communication, stakeholder management, and cross-department collaboration.
• English proficiency at B2 level or higher.
• Strategic mindset with ability to drive continuous improvement.
• Willingness to travel domestically and internationally when required..