Shop Operation Team leader (Ecommerce)

Job Description

As a member of the Commercial Department and Shop Operations team, you will be responsible for effectively managing the team's operational quality through the following activities:

• regular reports to management levels about the team's operational performance.
• and manage the operational quality of the Shop Operations team to ensure the company's work results.
• plans and implement strategies to improve and enhance the team's work quality and productivity.
• and support team members in achieving their own KPI objectives.
• resolve any issues that may affect the team's operational outcomes.
• procedures and a collaborative working environment with other departments to facilitate efficient teamwork.
• Fulfill other tasks assigned by direct management.

Job Requirement

• Proactive attitude, hardworking, methodical and very structured, able to work both independently and within a team

• Excellent verbal and written communication skills – both Vietnamese and English, as well as Microsoft Office.

• Skills in listening, problem solving, conflict handling as well as analysis, planning, management of competing priorities to meet multiple deliverables and deadlines, creativity in seeking new and better solutions, and forward thinking

• Ability to learn and adapt in a fast moving environment. Familiarity with Ecommerce is a plus.

• Experience in team management with strong leadership skills driven by achieving/exceeding predetermined company targets and KPI’s.