Technical Consultant Engineer (Tư vấn kỹ thuật) | Xi măng bao

1. Complaint solving

• Complaint solving of cement or concrete relating quality to complete customer (to meet satisfaction within SLA).
• Support each other in TC team in complaint solving or when required by TCE Superintendent.
• Job priority settlement (complaint solving/ support customer).
•  Give input to TCE Superintendent for continuous product improvement

2. Technical Consulting to customers   

• Work closely with Sales to define customers’ needs before offering the solutions.
• Provide technical consulting on how to use INSEE solutions efficiently.
• Coordinate the trial mix activities

3. Improve customer loyalty   

• Promote INSEE cement solutions as the solutions for different requirements of customer.
• Take lead the testing cement or trial mix for Projects.
• Approach projects for bulk cement & in collaboration with Industrial Sale

4. Pre-sales    

• Work with architects, designers, consultant to influence the project specifications.
• Identify key needs of professional construction market
• Recognize key persons to build strong relationship and networking 
• Pre-sales activities for contractors, and non-contractors
• Developing product marketing tools
• Promote solutions to improve special cement sale volume

5. Innovation to Industrial – i2i services   

• Collaborate with the team to implement innovative solutions and customer value programs.
• Assist in the development and execution of i2i initiatives.
• i2i program administration

EDUCATIONAL QUALIFICATIONS

• University (construction degree, construction materials).
• Good hands-on knowledge of cement, concrete & admixture
• English knowledge: TOIEC 450

RELEVANT EXPERIENCE

• 3 years working experience in construction/ consultant/ RMX Technical/ CPM Technical: 
• Have experience resolved concrete /cement technical issues. Data gathering and analysis skills 
• Have successfully executed technical support projects (trial mix and testing), aiding customers in gaining a clear understanding of our products and services

BENEFIT

• Social insurance contributions based on the full salary, effective from the probation period.
• PVI health insurance for employees and their family members.
• Seniority recognition policy for long-term employees.
• 14 days of annual leave.
• Year-end performance bonus.
• Statutory monthly allowances (meal, travel, and regional allowances).