COFFEE GUIDE

Mô tả Công việc

Our mission is to share Vietnamese coffee and culture with curious people everywhere, so we take time
to learn about the many farming communities who grow our beans. They are passionate about
Vietnamese coffee too, and we want to share their stories, their culture, and their rich heritage with our
customers at home and abroad.
We are always looking for ambitious talent from inside and outside the coffee industry, and so we look
forward to having you join us on our journey!
ABOUT THE ROLE
Lacàph is looking for passionate individuals who are eager to fulfill the mission of sharing Vietnamese
coffee and culture to curious people around the world. You will be a storyteller and a coffee enthusiast
rolled into one. Your role will be to guide our customers on a coffee journey with unforgettable
moments and to share the art of brewing.
DUTIES
1. Coffee Experiences Hosting
● Use the art of storytelling to accompany customers in their journeys to explore Vietnamese
coffee and culture;;
● Provide exceptional customer service, going above and beyond to ensure each customer’s
experience is unforgettable;
● Deliver the guidance and instruction on how to brew signature Vietnamese coffee based
beverages;
2. Customer Assistance
● Extend warm welcomes, provide insightful menu descriptions and passionately introduce
customers to our Lacàph products;
● Enhance customer’s engagement and experience by actively promoting and selling products or
services;
● Understand customers’ needs, address their concerns or complaints (if any);
3. Crafting Coffee Excellence
● Prepare and serve a diverse range of coffee related beverages;
● Maintain an inviting work environment, ensuring the highest standards of cleanliness and
sanitation;
● Strictly adhere to all food safety and quality regulations.