Answer incoming calls and address customer inquiries in both English and Vietnamese.
Receive and respond to customer's feedback.
Identifying and assessing customer needs to achieve satisfaction.
Resolve customer issues and complaints promptly, professionally, and politely.
Assist other departments within the company as needed.
Yêu Cầu Công Việc
Requirements:
Experienced in customer care or call center is an advantage.
Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5 - 6.5 or equivalent)
Empathy, patience, problem-solving skills, and the ability to work well in a team environment
Skills in using computers and office software (Excel, Word).
Own a laptop/PC to support Work From Home (WFH) in case of emergencies.
Have responsibility, adaptability, and the ability to handle work pressure.
Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well-being during nighttime work.
Night Shift 1 8PM - 4AM, Night Shift 2: 4AM - 12AM (5.5 days per week)
Địa điểm
Hồ Chí Minh
Số 699 Nguyễn Kiệm, Phường 3, Quận Gò Vấp, Thành phố Hồ Chí Minh
Thông tin khác
Bằng cấp:
Cao đẳng
Phụ cấp khác:
Gasoline allowance up to 800k
Food allowance 30k/day
Birthday bonuses, sweet parties, salty parties, YEP...etc.
Thời gian thử việc: 2 Month
Cơ hội huấn luyện:
Youthful, modern, and comfortable working environment.
Opportunities for skill development and personal growth.
Flexible working hours.
Độ tuổi:
22 - 35
Thời gian làm việc: Shift 1: 4 AM - 12 AM (5.5 days per week)
Đồng nghiệp: Work in a professional, dynamic environment
Phúc lợi:
Salary: 12,000,000 - 14,000,000 VND + KPI bonus + Allowance
Comprehensive training and provided with relevant materials.
Supplied with equipment and support necessary for the job.
Ngày nghỉ: 12 days off/year + 12 days off under Night Shift regime and other days off up to more than 35 days/year
