Educational Consultant

Mô tả Công việc

- Process student applications from initial enquiry to arrival (or relevant stages within this), ensuring turnaround times within agreed standards of time and accuracy.
- Take overall responsibility for an area within the department and manage the processing of all applications and enquiries for that area, including working with the Sales team on conversion campaigns as required.
- This may include managing the work of colleagues, but not line management responsibility.
- Act as the Central Admissions specialist for that area.
- Act as the support for another area within the Admissions team, providing cover for the primary team members during absences and extra support in busy periods.
- Take responsibility for A further specialism to be advised by the line manager current situations of Sales or Direct Marketing activities.
- Provide assistance in general to other product/regional areas within the team as directed to ensure the team as a whole meets it turn-around promises.
- Maintain the accuracy and completeness of student databases and agent information, both for APU and AUV internal purposes and for external compliance purposes.Prepare accurate and timely paperwork, including but not limited to offer letters, pre-arrival information.
- Provide efficient and courteous communications with all customers, internal and external.
- Maintain positive and constructive relations with colleagues, particularly in the Sales team and centres.
- A good working knowledge of the Central Admissions software and databases (including Microsoft Office and CRM)
- Maintain a good working knowledge of the Academic Programs course outlines, curriculums, and portfolio of centres, courses, special offers, and the entry requirements to provide useful advice to applicants and to accurately assess applicants.
- Maintain a reasonable knowledge of compliance issues, including APU and AUV requirements, head coaches, parents and students.

Yêu Cầu Công Việc

- Minimum of 1 year of digital marketing experience. Prior experience in education sector will be a plus.

- An University Bachelor's Degree of Business Administration, Marketing, Sales Management or related fields.

- Fluent in communicating in English and Vietnamese is a must.

- Interested and enthusiastic about education industry and international schools, and be able to share their passion with customers and colleagues.

- Have prior work experience in a setting that is similar to the International education environment, study abroad agencies and related fields, that can help them understand the operations and challenges of the role.

- Able to deal with customer feedback, problems and concerns, and find solutions that satisfy the customer and the school system.

- Able to persuade and convince customers to buy more or higher-value products or services from the schools, such as upgrading their joining the school enrolment, other programs if neccessary, etc.

- Able to keep in touch with related departments and receive all the issues and contact head of departments when needed.