Identify and address customers' core needs, and create and execute success plans (onboarding plans, schedules, etc.).
Support smooth service implementation and operations (conduct meetings with contract companies, provide usage training, etc.).
Collaborate with Account Managers and other teams for onboarding activities with large-scale customers.
Discover new onboarding methods and product use cases, share insights with the Customer Success team and sales, and provide feedback to development and product teams.
