Thông Tin Tuyển Dụng
Supervisor – Training & Quality
Cấp bậc | Nhân viên |
Lương | $ 18,000,000 - 23,000,000 VND |
Hết hạn nộp | 22/09/2024 |
Ngành nghề | Tư vấn , Dịch vụ khách hàng , Quản lý chất lượng (QA/QC) |
Kinh nghiệm | 1 - 2 Năm |
Role & Responsibilities:
Responsible for managing team of QAs & Trainer
Data analysis and making designated reports/decks
Client & stakeholder managment
Participating in internal & external calibrations
Communication to heighten awareness and focusing on importance of positive
customer experience
Making recommendations and driving improvement
Ensuring that internal policies, procedures, and compliance regulations are being
followed
Reduce learning curve and help enhance product/process knowledge of new joiners.
Ensuring that internal policies, procedures, and compliance regulations are being
followed
General and Specific skills:
At least 1 year experience in QA cum Trainer Team leader for Call Center
Very Good in English
Ensure that Process quality and training is delivered effectively in the stipulated
timelines
Evaluate process quality and take corrective actions which should be tangible
Evaluate effectiveness of T & D interventions
Improve calibration of QIC, SME and CSM within team
Provide crisp and specific feedback to Front Line Recruitment Teams on quality of
new hires
Design and develop Quality framework
Ensure uniform quality of training being delivered by all training teams in line with
client requirement
Interact and streamline channels of communications with other Functions and Clients
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