Customer Service Executive (Food Testing Service, 8-month contract )

Job Description

• Take over the sales package (quote/contract signed, contract review) from sales people
• Interface/ Co-ordinate with customers, sales and technician to provide the services meets customer’s needs .
• Manage and arrange the schedule for inspector/ technician implementation.
• Liaise with customers/ technician on sample submission, Classify the samples + application form, confirm test parameters, prepare the necessary documents and pass to lab technician for testing.
• Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result.
• Prepare test/ inspection reports to customers and manager as well as perform other related administration work
• Interface with customer job status and handle enquiries
• Maintain and upkeep laboratory/ inspector records and documentations
• Follow the samples status from subcontract, invoicing & payment to sub contract
• Follow LMS program
• Do invoice request and send to Account Dept to issue invoice
• Handle the payment status of the customers
• Report all activities to Manager
• Other duties relevant to this level assigned by manager

Job Requirement

• Bachelor’s Degree in Chemistry or its equivalent
• Knowledge of testing and ISO17025 is an advantage
• English communication with B level or equivalent
• Office computer skills (Excel, Word, Powerpoint), Back-Office work skills
• Result and service-orientated individual who possesses initiative and good communication skills
• A proactive team player but with the ability to work independently in challenging projected and timelines

Others (Benefit):

• Working in an international dynamic and friendly environment
• Working time: Monday - Friday (8.30AM - 5.30PM)
• Social insurance, health insurance, unemployment insurance base on full basic salary (Vietnamese Law)
• Accident insurance 24/7, annual health check
• Free parking (bicycle, motorbike, car)
• Ad-hoc staff engagement events, team-building activities, company trip.