Recruiting Customer Service Officer at Indo Trans Logistics 2024 | vieclam.tuoitre.vn

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Location

Updated
04/12/2024
Industry
Freight / Logistics / Warehouse
Job type
Permanent

Salary
Competitive
Experience
1 - 2 Years
Job level
Experienced (Non - Manager)
Deadline to apply
03/01/2025

Benefits

Laptop
Insurance
Travel
Allowances
Uniform
Incentive bonus
Healthcare
Training Scheme
Salary review
Business Expense
Seniority Allowance
Annual Leave
Sport Club

Job Description

Provide quality customer service in accordance to set KPIs and service standards.
Accept bookings & orders placed by customers.
Keep up to date with the latest product, marketing and service information for the delivery of service to customers.
Demonstrate good telephone etiquette when dealing with both internal and external customers.
Understand SOP (standard operating procedure) of Air and Sea document handling.
Listen, probe and question in order to clarify and understand customers’ needs.
Follow-up on complex cases to ensure customer satisfaction.
Provide customers feedback for continuous improvements.
Report to Manager every week about status of all clients.

Job Requirement

Diploma/degree in any fields.
Knowledge of customer service.
Experienced in relevant position in 1-2 years.
Good Korean communication is preferable.
Good knowledge of Korean market is preferable.
Customer oriented with good interpersonal and communication skills.
Proficient in Microsoft Office applications.
Highly adaptable to a fast-paced and dynamic environment.
Decisive and able to analyze/resolve complex problems for customers.
Able to work under pressure and handle high volume of work.

job_jobs_detail_job_location

Ho Chi Minh

52-54 56, Trường Sơn, Tân Bình, Hồ Chí Minh

More Information

Degree: College
Age: Unlimited
Salary: Competitive

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