Customer Services Executive

Job Description

Vietmap Application JSC. is established in the year 2006 by an elite group of experts in GIS (Geographic Information System) and information technology.

Today, VIETMAP is known as a leading company in Vietnam about digital map making as well as GIS services and products providing.

We are looking for Customer Services Executive in order to support Customers in the most efficiency way as well as promote users' experience.

Responsibilites:

• Contact potential or existing customers to inform them about a product (Hardware/software) or services using scripts
• Feedback questions/querries about products or the company to close the sales
• Direct prospects to the Auto sales team when needed
• Enter and update customer information in the database (CRM/DMS)
• Take and process orders (All channels) in an accurate manner
• Actively & skillfully handle grievances to preserve the company’s reputation
• Follow up & keep records of calls and sales and note neccessary information
• Shift working time is required

Job Requirement

• 1-2 years experience as telesales representative or other sales/customer service role
• Good knowledge of relevant CRM system and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; BSc/BA will be a plus