IT Support & Infrastructure Administration Engineer

Job Description

* Job Description and Requirements
IT Support & Infrastructure Administration Engineer will work as a member of Synopsys APAC IT team to support and engage IT service with internal users. The work scope includes IT helpdesk and system & datacenter administration with great learning space in IT area.

* Duties and Responsibilities:
IT Helpdesk Support

• Provide technical support for laptop, PC, IT collaboration hardware/software services.
• Maintain and resolve problems with laptop/PC hardware, software, and network connectivity.
• Communicate with end-users and provide basic training, guidance, and solutions.
• IT hardware procurement, logistics operation support, and asset management.

System & Datacenter Administration

• Responsible to install and manage systems running Linux, in an advanced engineering environment. Your routine tasks are system provisioning, updating, inventory, monitoring, and diagnosis.
• Follow company policies and procedures to administrate various IT infrastructure services.
• Manage IT assets for your assigned site in its lifecycle from procurement, deployment, until retirement.
• Monitor performance of systems and make reports.

IT Projects

• You will work on project that create new IT service or improve current services.
• You work with the project manager and other project team members to deliver project result within constrains like scope of work, schedule, and cost.

Emergency Response

• You may need to work out of normal work hours, in short notice when there is emergent issue. Sometimes you need to travel.

Job Requirement

Requirements
Education:

• Bachelor’s, or master’s degree in computer science, Information Technology, or engineering education, with 5 years or more work experience in IT job.
• Proficient with Linux operating systems and services. Comfortable working with common Unix command line tools.
• Experience in virtual technologies, storage system management, networking, and cloud computing solutions.
• A certification like Red Hat Certified Linux Engineer or equivalent is a plus.

Confident using English in a working environment:

• Reading and writing specifications, documenting system changes
• Presenting and reporting in meetings
• Verbal discussion on technical topics