Reservation & Customer Services

Job Description

Responsibilities

• Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline's principles to arrange suitable space and Manage and fulfill Allotment space.
• Tracing flight/shipment information and response to customers; processing and responding to customer claims.
• Achieve budget tonnage and budget revenue set per year.
• Response quickly and timely on Principle request; perform strictly in line with Principle' guideline.
• Always listen and dedicatedly serve customers' needs. Make customers always satisfied with the company's products. After sales service to be in focus.
• Always research and deploy applications carefully.
• Make payment plan for each item and follow accordingly to meet the deadline; and based on the proposed annual budget list for reasonable spending.
• Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
• Perform other duties as assigned.
• Working at: NTS Building, Noibai Airport, Soc Son, Hanoi City, Vietnam.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Opportunity for professional growth and development.

Job Requirement

Qualifications

• Minimum of 3 year of booking & CS experience in Aviation/GSA/Air Forwarder.
• Having knowledge about Aircraft type/ULD, Air Cargo Basic.
• Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
• Priority for candidates have IATA Certificates.
• Good in English.
• Strong communication and interpersonal skills.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Positive attitude and a willingness to learn.