- Salary
Competitive
-
Experience
4 - 7
Years
- Job level
Manager
- Deadline to apply
05/10/2024
Benefits
- Laptop
- Insurance
- Travel
- Incentive bonus
- Healthcare
- Training Scheme
- Salary review
- Annual Leave
Job Description
School Operations Management
- Oversee student onboarding, class scheduling, tech clubs, and workshops.
- Manage inventory of materials and ensure cleanliness of schools.
Academic Success Management
- Handle teacher selection and ensure academic procedures comply with standards.
- Implement corrective measures and request teacher training as needed.
Customer Experience Management and Commercial Support
- Ensure effective parent-teacher communication and high satisfaction levels.
- Support customer retention and student referrals; lead CX initiatives.
People Engagement and Development
- Evaluate service team performance and ensure training compliance.
- Drive staff engagement and maintain high morale.
Job Requirement
Must Have:
- Strong customer experience mindset
- Result-oriented
- Effective communication and ability to influence stakeholders
- Good organizational skills
- Solution-driven with effective issue mitigation
- Leadership and people development skills
- Professional appearance
- Ability to work under pressure and flexible hours (including evenings and weekends)
- Computer literacy
- Education: Bachelor’s degree
- Languages: Vietnamese and English proficiency at WSE Level 13
- Experience:
- Minimum 5 years in the education industry
- Minimum 2 years in a management role
Preferred:
- Technical education background
- Experience in a coding school
More Information
- Degree:
Bachelor
- Age:
Unlimited
- Salary:
Competitive