[TAM SƠN] HCM - Store Manager/ Trưởng cửa hàng (Thương hiệu Sandro)

Job Description

Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.

Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers’ companion to discover inspiration.

Tam Son is looking for the excellent Store Manager who has experience in luxury fashion brand to:

1. Boost sales

• Establish an implementation plan
• Manage sales processes
• Boost sales of month/ quarter/ year

2. Data management

• Reports, analysis, make recommendations: Business index (APT, UPT…), commodity index, new & old customer data, retention rate, conversion rate

3. Operations Management

• Manage operating processes: operating standards
• Manage day-to-day operations
• Manage store image (VM)

4. Personnel management

• Recruiting, training and developing, motivating employees
• Manage attendance, shifts, schedule work
• Build a professional culture and working environment

5. Customer relationship management

• Control customer experience
• Manage customer service process
• Survey customer satisfaction
• Search and expand client files

6. Merchandise Management

• Manage goods process: in/ out/ inventory…
• Evaluate goods at the store/ competitors/ market
• Buying

Job Requirement

Knowledge & Qualificaion

• At least 5 years of experience in similar role in luxury retail industry
• English/ French/ Japanese or Chinese is an advantage
• Knowledge of Microsoft Office skills