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Nhân Viên Chăm Sóc Khách Hàng

Công ty TNHH Khách Sạn Grand Imperial Sài Gòn
Ngày cập nhật: 31/10/2019

Thông Tin Tuyển Dụng

Phúc lợi

  • Bảo hiểm theo quy định
  • Du Lịch
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Chế độ nghỉ phép

Mô tả Công việc

POSITION PURPOSE & SUMMARY

  • Marketing Hosts will report to the Assistant Marketing Manager and is responsible for building relationships with target guests through the flawless execution of the contact strategy. Ensures proactive and ongoing communications with target guests, face to face meetings, emails and letters. Sells and promotes to guests all pertinent offers, property amenities, special events and promotions that may result in a visit to the property.

PRINCIPAL ACCOUNTABILITIES

70% Customer Service

  • Collaborates with work-group and all support departments to ensure player satisfaction
  • Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors
  • Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next one
  • Handles and resolves player problems or service issues that may arise from time to time.
  • Maintain goodwill with all guests.
  • Ensures guests are aware of all property special events and promotions, and supports execution of special events and promotions through attendance.
  • Continuously serves as a customer listening post, ensuring that all customer feedbacks are properly recorded and forwarded to the appropriate manager to ensure that all services and marketing programs are functioning as designed.
  • Actively seeks out target players while customer is on property and takes appropriate steps to ensure that new or infrequent guests are properly introduced to our product, Total Rewards program and/or direct mail programs
  • Provides complimentary services to target guests in accordance with established and approved guidelines
  • Leverages property amenities/marketing programs to targeted players to drive loyalty and annual revenue.
  • Uses all systems including, for the purpose of tracking complimentary items, guest contacts and event reservations
  • Maintains a clear understanding of the program’s performance against stated and approved goals and seeks support from their manager on tactics on how to correct any downward turns in business. Maintains a very comprehensive understanding of the competitive environment within our market and can promote and explain the service/marketing elements that differentiate Horseshoe from the competition.
  • Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems
  • Works with team members to achieve common goals

20% Logistic arrangement

  • Responsible for flawlessly booking all guest trip accommodations i.e. special event reservations, restaurant reservations, shows, hotel, transportation, special amenities.
  • Promotes Total Rewards programs and Total Rewards registration and membership
  • Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances

10% Customer data confidential

  • Maintains confidentially of all player accounts and/or property/company proprietary information
  • Maintains security and confidentiality of files records and lists, and adheres to all gaming board regulations and all property internal controls.

Yêu Cầu Công Việc

  • Shifts are required
  • Good English
  • Have strong objective to follow Customer Service as long-term career
  • Find happiness in supporting others with calming manner
  • Be patient, careful & detail oriented
  • Able to work under high pressure
  • Team player as well as independent worker
  • Relevant experience in Gambling or Hospitality is preferred

OTHER RELEVANT INFORMATION TO THE POSITION

  • This position required Shift management, schedule working on Holiday
  • Can be develop to another position within the Marketing team: Marketing Executive

Salary and Benefit

  • Salary: 8,000,000 – 10,000,000 VND
  • Tip per month
  • Incentive per quarter
  • Support 2 meals per day 

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Công ty TNHH Khách Sạn Grand Imperial Sài Gòn

Qui mô công ty: 100-499
Established since 2008, we are Malaysia's leading company in the food and beverage industry. Over the years, we have grown by leaps and bounds, and is now a...Chi tiết

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Hồ Chí Minh

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