Senior Logistic Executive

Mô tả Công việc

1. Operations Management:
- Oversee the day-to-day operations of multiple order fulfillment centers.
- Ensure efficient and seamless order processing, inventory management, and timely order fulfillment.
2. Strategic Planning:
- Develop and implement strategic plans to optimize order fulfillment processes.
- Improve operational efficiency and enhance customer satisfaction.
- Set goals, define key performance indicators (KPIs), and monitor performance metrics, especially in campaigns.

3. Inventory Management:
- Maintain accurate inventory levels across multiple fulfillment centers.
- Optimize fulfillment cost according to company objectives and key results (OKRs).

4. Quality Control:
- Ensure that all orders are accurately picked, packed, and shipped according to customer requirements and quality standards.

5. Technology and Systems:
- Evaluate, implement, and maintain order management systems and warehouse management systems (WMS).
- Explore automation and robotics solutions to improve productivity and reduce errors.

6. Customer Service and Support:
- Collaborate with customer service teams to address order-related inquiries and resolve customer issues.
- Ensure a positive customer experience throughout the order fulfillment process.

7. Continuous Improvement:
- Identify process bottlenecks, inefficiencies, and areas for improvement in order fulfillment operations.
- Analyze data, gather feedback, and implement process enhancements or automation to streamline operations and reduce costs.

8. Compliance and Safety:
- Ensure compliance with legal and regulatory requirements related to order fulfillment operations.
- Maintain safety standards, data privacy, and product labeling compliance.