Software Trainer

Mô tả Công việc

1. Training Program Development:

• Identify training needs with product development and stakeholders.
• Design curricula, materials, and assessments.
• Create user guides, tutorials, webinars, and workshops.

​2. Training Delivery:

• Conduct in-person and virtual training for end-users.
• Facilitate interactive learning for encourage participation, knowledge retention, and skill application.
• Provide one-on-one coaching.
• Manage training logistics.

3. Training Evaluation and Improvement:

• Administer post-training assessments and analyze feedback for improvements.
• Update training materials regularly.
• Report on training metrics.
• Partner with the product development team to stay informed about new features, updates, and bug fixes.
• Work with the customer support team to identify common user issues and incorporate solutions into training programs.
• Collaborate with the marketing and sales teams to align training initiatives with overall company goals and strategies.

4. Stakeholder Collaboration:

• Stay informed on platform updates.
• Align training with company goals.
• Build positive stakeholder relationships.