[CIS] Academic Services Office Supervisor

Job Description

1. Team Supervision and Reporting:

   • Directly supervise the ASO team.

   • Report to and follow directives from the Head of Academic Services.

2. Consultation and Guidance:

   • Advise parents on academic programs across the school system to ensure the best and most suitable choices for each student.

3. Operational Assistance:

   • Assist with non-academic aspects of procedures, including handling student complaints, appeals, timetabling, timesheets, re/enrollments, class management, and attendance (recording late arrivals and early dismissals).

4. Student Status and Data Management:

   • Track student status (new, current, deferred, withdrawn, etc.), update student results, and manage statistical data for reporting.

   • Support contacting parents to ensure timely tuition fee payments.

   • Manage student-related information, including administrative support for examination preparation, attendance lists, result updates, report card issuance, and updates to academic records and special events (discipline, reprimand, reward, etc.).

   • Ensure data management aligns with MOET, Ontario, IB, and AP criteria and policies.

5. Administrative Support:

   • Provide assistance with events (Parent events, New Teacher Orientation, Graduation, etc.) and workshops.

   • Prepare supporting documents for students, such as confirmation letters and copies of report cards, when required.

   • Manage related administration tasks.

6. Translation and Interpretation:

   • Provide interpretation and translation services for the Leadership team and teachers during meetings with parents.

   • Draft, translate, and distribute letters to parents within the system.

7. Service Termination:

   • Record and promptly notify relevant departments when a student ceases to use the services.

8. Communication:

   • Ensure accurate and timely communication with clients on all requests, including advising students and parents.

   • Utilize persuasion skills when dealing with internal and external contacts.

9. Confidentiality and Compliance:

   • Maintain confidentiality and integrity while ensuring compliance with legislative reporting requirements of student records.

10. Collaboration:

    • Collaborate with other administrative staff within and outside the ASO to ensure smooth execution of administrative duties.

11. Team Participation:

    • Contribute effectively to the service team's goals by completing tasks accurately and on time.

12. Other Duties:

    • Perform other administrative and operational duties as assigned by the Head of Academic Services.

Job Requirement

• Bachelor’s degree in Administration, Education, or a related field. A master’s degree or relevant certification is a plus.

• At least 5-7 years of experience in a similar administrative role, preferably within an educational institution.

• Experience in supervising a team and managing administrative functions.

• Demonstrated ability to handle multiple tasks simultaneously and solve problems efficiently.

• Excellent verbal and written communication skills in English and Korean.

• Proficiency with office computer systems and software.

• Ability to organize work independently while also being an effective team player.

• Strong observational skills and the capability to address and resolve issues quickly and effectively.

• Possess a proactive, can-do attitude.

• Careful, meticulous, and well-organized with a commitment to maintaining confidentiality.

• Strong communication skills and a high level of professionalism.