The Logistics Supervisor is responsible for managing the entire importation process and ensuring efficient distribution of products from third-party logistics providers (3PL) to retail stores and online customers. This role includes overseeing the preparation of import documents, managing customs clearance (with agency support), coordinating warehouse stock, optimizing distribution costs, and processing payments for import and logistics expenses. The goal is to ensure smooth product flow while minimizing logistics costs and improving service levels.
Key Accountabilities:
Import & Customs Management
Coordinate with 3PL to prepare necessary import documentation (invoices, packing lists, shipping documents).
Oversee the customs clearance process, ensuring compliance with all regulations and minimizing delays.
Liaise with suppliers and shipping agents to track incoming shipments and resolve any import issues.
Stock Management at 3PL Warehouse
Ensure accurate stock levels in the 3PL warehouse, monitoring inventory status and coordinating with Merchandise team for stock replenishment.
Conduct regular stock audits and resolve any discrepancies with the 3PL provider.
Work closely with the 3PL to ensure that inventory management practices are efficient and meet business requirements.
Distribution to Stores
Plan and optimize product distribution from the 3PL warehouse to retail stores, ensuring timely delivery with minimal distribution costs.
Coordinate transportation and delivery schedules with the 3PL and store managers
Monitor distribution performance and adjust strategies to meet store needs while maintaining cost efficiency.
Online Order Fulfillment
Track and follow up on the processing and fulfillment of online orders.
Ensure timely and accurate delivery to customers by coordinating with the 3PL provider
Address any logistics issues related to online order shipments and returns
Payment and Cost Management
Prepare and submit payment requests for import-related expenses (customs duties, transportation costs, etc.).
Track and reconcile all logistics costs, including import duties, 3PL service fees, transportation, and delivery expenses.
Analyze logistics costs and propose strategies to optimize and reduce expenses.
Collaboration and Communication
Work closely with merchandise, store, and finance teams to ensure seamless logistics operations.
Provide regular updates on shipment statuses, inventory levels, and delivery performance.
Coordinate with external partners (3PL, customs agents, transportation providers) to resolve any issues in the logistics process.
Job Requirement
Education
Related University/College Degree.
Experience
Experience in logistics coordination, especially with 3PL and international importation processes.
Strong knowledge of customs regulations and documentation requirements.
Proficiency in inventory management and demand forecasting.
Work related skills
Familiarity with logistics software and systems is a plus
Soft skills
Excellent communication and organizational skills.
Problem-solving abilities with a focus on cost optimization and efficiency.
