Sales support staff

Job Description

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• Job description

· Follow up with Headquarter (HQ) to update Weekly UPR Shipping Schedule for Sales team.

· Review, comment on Domestic Sales Contracts and track file.

· Participate in drafting processes and ISO documentation with SS Manager.

· Update weekly Overdue Payment Reminder to UPR Sales team, send email reminder to bad debt customers every week and work with Debt Trading/ Insurance Companies.

· Attend Weekly and Monthly Pre S&OP Meeting with Sales and cross-functional team, and record MoM.

· Coordinate with specific customers regarding delivery schedule, send COA, necessary documents to customers.

· Verify Documents for Trade Credit Insurance (FY 2025)

· Create Delivery Request, record Customer Complaint Forms (CCF) for UPR disposal items.

· Work with consulttant law company for any issues that arise and check monthly timesheet.

· Coordinate with all related depts to solve issues, logistics & quality controlling.

· Handle Office Admin tasks:

- Make Purchase Request, Payment Request.

- Monitor Daily Car Operation Schedule.

- Make Monthly Timesheet for HCM Office Cleaner.

- Communicate with the landlord for all issues.

· Any other duties as assigned by line Managers.

· Able to handle multitasking independently.

· Provide back up support for tasks from team members.

• Measurement / Key Performance Indicators

· High service quality for internal and external customers (respond time, flexibility).

· Compliance with processes, procedures, and tools.

Job Requirement

1. Education level:​

• ​Mandatory:

·         Graduated from Universities in relevant fields of Accounting.

·         Must be Proficient in Excel and English, both speaking and writing.

• Desirable:

·         Prefer candidates from MNC Chemical companies.

       2. Experience

• Mandatory:

·         Have Experience and knowledge related to Accounting.

·         Age: 25-30 (1994-1999)

·         At least 03-08 years of experience in Sales Support team.

·        Gender: Female/ Male (Male is priority)

• Desirable:

​·         Have experience in data processing skill, knowledge in reviewing Sales Contracts, processes and ISO documentation….

·         Propose testing Excel skills for any candidate without an accounting background.

    3. Functional / Technical, Operational, Managerial and Leadership Know How

• Mandatory:

·         Good practice of Microsoft Office tools, especially Excel and ERP software knowledge

·         Excellent communication & coordination skills

·         Highly developed sense of integrity and commitment to Customer Satisfaction

·         Exceptional time-management/organizational and prioritising skills

·         Sense of responsibility, teamwork, motivated and ambitious

• Desirable:

​·         Technical and commercial understanding

·         Ability to make decisions/Sense of urgency

·         Motivating and inspiring

·         Willing to learn and develop within the company structure