Customer Service & Sale Executive

Mô tả Công việc

Overview:

We are seeking a dynamic and enthusiastic Customer Service & Sales Executive to join our team. You will play a crucial role in providing excellent customer service, effective consulting, and sales through online and telephone channels.

Responsibilities:

Online Consulting:

• Interact with customers through online channels such as live chat, email, and social media.

• Provide detailed information about the company's products and services.

• Address customer inquiries and resolve issues effectively.

• Promote sales through consulting and recommending suitable products.

Telesales:

• Make outbound calls to reach potential customers.

• Introduce the company's products and services in an engaging and persuasive manner.

• Handle customer objections and questions.

• Successfully close sales transactions.

Customer Service:

• Receive and handle customer requests, complaints, and feedback.

• Provide support and solutions to customer problems.

• Ensure customer satisfaction and maintain positive relationships.

Utilizing AI Skills and Chatbots:

• Use AI tools and chatbots to automate tasks and improve work efficiency.

• Interact with customers through chatbots and provide basic support.

• Analyze data from chatbots to improve customer experience.

Yêu Cầu Công Việc

Requirements:

• Bachelor's or Associate's degree in business, marketing, or customer service-related fields.

• Experience in sales or customer service.

• Excellent communication and presentation skills.

• Strong problem-solving and quick thinking abilities.

• Proficient in using office computer tools.

• Ability to work independently and as part of a team.

• Passion for providing high-quality customer service.

• Be willing to work overtime when necessary to meet customer needs.

Key Competencies:

• Effective consulting and sales skills.

• Excellent communication and persuasion skills.

• Ability to solve problems and handle situations quickly.

• Ability to multitask and manage time effectively.

• Passion for providing high-quality customer service.