Listing Operations Leader

Mô tả Công việc

We are looking for a highly organized and detail-oriented Listing Operations Manager to oversee all aspects of listing management on e-commerce platforms. This role is responsible for ensuring accuracy, consistency, and compliance in product listings while improving operational efficiency. The ideal candidate will manage listing creation, updates, merging, splitting, and moderation based on customer feedback.

• Listing Creation & Updates

  • Supervise the setup of new product listings and implement necessary updates to existing listings, ensuring accuracy and compliance with platform guidelines.

• Listing Combination & Split

  • Manage the consolidation and differentiation of listings to optimize product variations while ensuring proper categorization through listing splits when needed.

• Listing Moderation & Issue Resolution

  • Identify and resolve listing discrepancies based on customer feedback to ensure alignment between product expectations and actual received items.

• Compliance & Quality Control

  • Ensure that all product listings adhere to platform regulations, company policies, and marketplace best practices.

• Cross-functional Collaboration

  • Work closely with Merchandising, Branding, Product, and Customer Support teams to maintain smooth listing operations.

• Process Optimization

  • Develop and refine standard operating procedures (SOPs) for listing management to enhance efficiency and minimize errors.

• Data Analysis & Reporting

  • Monitor and analyze listing performance metrics, identifying trends and opportunities for continuous improvement.

• Team Leadership & Training

  • Lead and mentor a team of listing coordinators, ensuring high standards of execution and accuracy in all listing activities.

Yêu Cầu Công Việc

Knowledge

• Bachelor's degree in Business, Marketing, Operations, E-commerce, or a related field.

Skills

• Strong operational expertise with the ability to efficiently execute listing tasks.

• Excellent problem-solving skills, particularly in identifying and resolving listing discrepancies.

• Meticulous attention to detail and accuracy when managing high volumes of listings.

• Customer-centric mindset to align listings with customer expectations and improve satisfaction.

• Ability to collaborate cross-functionally with teams and stakeholders to enhance listing operations.

• Proficiency in data analysis tools and Microsoft Excel/Google Sheets.

Experience

• 4+ years of experience in e-commerce, operations, or customer support.

• Proven track record in e-commerce operations, listing management, or marketplace compliance.

• Demonstrated ability to streamline and optimize operational workflows for listing processes.

• Experience in leading and training teams to uphold high standards of accuracy and execution.