Customer Services Assistant/ Sales Admin

Job Description

Distribution:
 Hyper care Key focus customers specially in Pharma chain to solve Supply chain issues
related to order management of Distributors.
 Period Value Stream Mapping OTIF data with distributors to improve and ensure accuracy On Time In Full data.
 Standardize and build Distribution operation process guidebook in order to share with internal stakeholders.
 Sale out data report audit to ensure their data is accuracy
Customer Care:
OTIF improvement
 Digitalize of OTIF fundamental eg: set up OTIF in Power BI
 Deep dive and DO analyze by channel, by Key customers need to be focus in 2023
 Work closely with distributors to ensure accuracy data before submitting it’s to regional
Customer Care deployment strategies from Regional and Customer Care VN
 Set up the Customer Care template, framework in Vietnam.
 Induct and deploy Customer Care KPIs to internal and external stakeholders.
 Coordinate with commercial team to execute the Joint Business Plan with Customers at least
quarterly basis.

Internal

 Join and update VN Customer Care progress deployment with regional.
 More field visit and get customer feedback to continue improve VN Customer Care
Compliance:
Health check system
 Set up Health check lists to ensure Comply SC controls and remind/ follow up process owner
to do their check lists
 Track & ensure all critical SC documents are valid as licenses, contracts, memo, POA...
 Remind and test sample of process owner quarterly
Internal sample testing
 Sample testing quarterly to ensure comply with SC control requirements
 Define GAP & ask CAPA from process owner
 Follow up process owner closed CAPA
Other projects:
Support some assigned projects as:
 We care
 Team Engagement

Job Requirement

• Education: University degree in Business Management, or Supply Chain Management, or Business Informatics
•  Experience & knowledge: Expertise in Informatic tools, Microsoft, Excel, Power BI…