Hours & Availability: Full Time (8h – 17h30 Mon – Fri & every other Saturdays).
Can work overtime and night shifts as the customers are foreigners. (Night shifts with 150% salary)
OT & night shifts at home
Working Address: 40 Thiên Phước street, ward 9, Tân Bình district, Ho Chi Minh city
Objective:
Support and make report required by Supervisors/ Manager.
Respond promptly to customer inquiries via email, live chat, phone, etc. Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Write and post information to Social networks
Job Requirement
Good command in English (listening, speaking, reading, and writing) – IELTS: 6.5+ or relevant
Candidates must possess Bachelor's degree (University Degree) in Hospitality/Tourism/Hotel Management, Human Resource Management, Business Studies/Administration/Management, Commerce or equivalent
Proficiency in MS Excel and Word, communication skills.
Ability to work under pressure, Good problem solving.
SALARY RANGES & COMPENSATIONS
Salary: Negotiable based on experience and track records
A friendly, dynamic and professional environment with great chances to learn new skills and gain valuable experience
Annual leave, insurance following Vietnam Law and as company’s regulation (social insurance and health care insurance, etc.)
Periodic and regular evaluations for salary raises in accordance with performances (including review salary, recognize employee’s efforts and identify development/improvement needs)
Outdoor activities with company support: company trip, birthday gift, mid-autumn gift, 13th-month salary, Year-end party, etc.)
