IT Infrastructure & Operation Executive

Job Description

ROLES:

This role is part of the IT Infra & Operation team to ensure the smooth operation and stability of our IT infrastructure & Operation. He will be responsible for daily support for all aspects of our IT infrastructure & IT Operation.

RESPONSIBILITIES:

· Support daily operations of the IT infrastructure, including network, servers, storage, and cloud environments.

· Implement and maintain IT systems and tools to support business needs.

· Monitor system performance and identify potential issues before they occur.

· Troubleshoot and resolve IT infrastructure problems.

· Solve the IT helpdesk ticket or user support request and commit the SLA to the business.

· Support other tasks assigned by line manager

Job Requirement

·       Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

·       Minimum 1 years of experience in IT helpdesk, operation or Infrastructure support.

·       Strong understanding of Network, PC, PC installed softwares.

·       Understanding with IT service management frameworks (e.g., ITIL).

·       Ability to work independently and as part of a team.

·       Proficiency in Microsoft Office Suite and other relevant IT tools.