13/06/2024
Nhân viên chính thức
23 Tr - 30 Tr VND
2 - 10 Năm
Quản lý
30/06/2024
We are looking for Customer Service Leader to join our team and provide the best service to our customer
You will be working at the newest O2O e-commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.
· Team leader experience: at least 2 years, team size from 10
· Experience with e-commerce/logistic industry or relevant industries.
· Monitor and improve processes to improve KPIs, customer experience, and work productivity.
· Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
· Develop training plans for your team members.
· Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
· Willing to support customers every time they need.
· Willing to travel as needed to meet clients and attend events for renew, upsell, …
· English: fluently
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