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Technical Solutions Intern

Địa điểm

Hồ Chí Minh

Maps
Phương thức làm việc
  • Việc làm từ nhà
  • Ngày cập nhật

    13/09/2024

  • Ngành nghề

    CNTT - Phần mềm

  • Hình thức

    Bán thời gian, Thực tập

  • Lương

    Cạnh tranh

  • Cấp bậc

    Sinh viên/ Thực tập sinh

  • Hết hạn nộp

    16/10/2024

Phúc lợi

  • Đào tạo

Mô tả Công việc

WHAT DO WE EXPECT FROM YOUR ROLE?

Working as a part of the Technical Solutions Department, your role will be responsible for:

Customer Support

  • Being the first-line supporter for customers seeking technical assistance within the clients’ group
  • Qualifying and tracking the issues/inquiries raised by end-users
  • Working closely with the Global Support Team to resolve clients’ issues

Product

  • Localizing the product language to Vietnamese to ensure it is understandable for non-technical users;
  • Testing and validating product quality before release;
  • Receiving client feedback and supporting the Shift Leader in collecting information to propose and prioritize product features for the Line Manager;
  • Proactively monitoring the product and tracking bugs;

Technical Writer

  • Composing User Guide/User Manual/ New Feature Blog Post for end-users
  • Translate Product Documents and related documents to Vietnamese/English

Yêu Cầu Công Việc

  • Currently a university student of a recognized institution
  • Good communication in both verbal and written of Vietnamese and English
  • Customer empathy
  • Passionate about technical products and understanding of customer needs
  • Ability to work independently and as part of a team
  • Ability to meet deadlines
  • Ability to think critically and solve problems
  • Ability to learn new things quickly

OUR BENEFITS AT CLASSIN

  • Friendly, dynamic & flexible working environments
  • Internal training session
  • Opportunity in leadership positions (Project Leader, Senior Intern, Shift Leader)

Thông tin khác

  • Độ tuổi: 19 - 21
  • Lương: Cạnh tranh
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