Customer Relationship Management Professional Manager

AkzoNobel Vietnam

Ngày cập nhật: 30/11/2019

Thông Tin Tuyển Dụng

Nơi làm việc: Hồ Chí Minh

Cấp bậc: Trưởng nhóm / Giám sát
Kinh nghiệm: 5 - 10 Năm

Lương: Cạnh tranh
Ngành nghề: Tiếp thị / Marketing, Bán hàng / Kinh doanh, Kế toán / Kiểm toán

Hết hạn nộp: 29/12/2019

Phúc lợi

Máy tính xách tay
Bảo hiểm theo quy định
Du Lịch
Phụ cấp
Xe đưa đón
Du lịch nước ngoài
Thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Chế độ nghỉ phép
Chế độ tập thể dục

Mô tả Công việc

1. Process adherence

· Monthly/Quarterly/Annual review process support to GTM Head -Projects as per defined templates

· Standard inputs for Sales and Marketing meetings and country CR meetings

· Annual strategy review – coordinate and be the SPOC for preparing the strategy document

2. CRM Implementation and alignment to Global/ Regional guidelines

· Use of CRM Pro for prospect and lead management – starting from leads, flowing through visit records until closure

· Define and follow nomenclature, classifications and status updates in the CRM

· Coordinate with Professional Excellence on importing standard leads into CRM and assigning them as per geography/Key Account rules in the country

· Coordinate with Commercial Operations for all technical areas related to CRM and Paint Spec

· Own all data interfaces and reporting in coordination with SESA Sales Insights & Analysis

3. Pricing and CM% setup in CRM Pro

· Prepare, setup and modify floor CM in CRM in coordination with country Finance at defined frequency

4. Coordination

· Coordinate between key accounts team, Project sales team and MDO-Painter rep teams (drive smooth handing over and monitoring)

· SPOC for Paint and Coatings organization for coordination on common projects

5. Continuous improvement

· Record process improvement requirements with CE to ensure continuous improvement of CRM Pro performance

Yêu Cầu Công Việc

· Minimum a Bachelor’s degree – preferably in Commerce, Business Administration or similar with 5-8 years of experience in Paints, FMCG, Building material, Beverages Lubes etc.

· Experience of working in institutional sales and with large customers in construction/allied industry and managing medium size business team is an advantage

· Should have the ability to work along with a team of people both on and off roll

· Must be a self-starter, highly organized with good project management skills; ability to multi-task effectively with cross functional teams and meet deadlines

· Strong Microsoft skills

· Clear communication skills (written and verbal communication skills) and strong interpersonal and influencing skills

Thông tin khác

Bằng cấp: Đại học
Độ tuổi: Không giới hạn tuổi
Hình thức: Nhân viên chính thức

Giới thiệu về công ty

AkzoNobel Vietnam F. 12, Vincom Center, Dist. 1 Người liên hệ: Alicia Tran

www.akzonobel.comQui mô công ty: 1500

AkzoNobel is the world's largest coatings company, with leading market positions and brands in countries around the world. We have a passion for paint....Chi tiết

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Job tags / Kỹ năng: Business Analyst