SALES SUPPORT SPECIALIST (E-COMMERCE)

Mô tả Công việc

Administrative Support: Provide administrative support to the sales team, including order processing, documentation, and data entry.

Salesforce CRM: Maintain accurate customer records in Salesforce CRM, ensuring data integrity and completeness.

Technical Support & Customer Service:

• Provide technical assistance and troubleshooting for customers via phone, email, or online chat.
• Process warranty claims and service requests, coordinating with relevant teams for timely resolution.
• Respond to customer inquiries, resolve issues, and deliver excellent customer service.
• Collect customer feedback to identify areas for product and service improvement.

Order Fulfillment: Coordinate with internal teams (technicians,operations, logistics) to ensure smooth order fulfillment, delivery, ensure timely resolution.

Reporting: Prepare sales reports and presentations for internal and external stakeholders.

Yêu Cầu Công Việc

Proven 1-2 years of experience in an Administrative or Sales Admin, Services Admin, Customer Service

Proficiency in Salesforce CRM. Microsoft Office Suite, and other relevant software

Proficiency in E-Commerce platform. Ability in English is a plus

Strong communication and administrative skills. Ability to team-work