Team Lead, Field Debt Collection

Mô tả Công việc

Job Purpose

- Ensure compliance, professionalism and efficiency of the Management Team on the basis of controlling the implementation of regulations, processes and professional instructions, and at the same time, orienting, guiding and supporting members in the management team. group in debt settlement

- Contribute to improving the efficiency of debt settlement activities by advising leaders on effective debt settlement methods, legal issues, and policies related to debt collection.

- Contribute to the improvement of efficiency reagarding credit activities by responding to problems discovered in the debt settlement process related to the appraisal and disbursement... of the debt transferor.

Key Accountabilities (1)

I. General Responsibilities:

- Make and execute work plans according to the scope of management

- Be responsible for all activities and performance results of the part of the work in charge

- Advise and provide consultation to leaders on measures to improve operational efficiency in unsecured collection

- Advise the leader in improving the work of the department in a more effective direction.

Key Accountabilities (2)

II. Professional Responsibilities:

1. Control and directly implement the collection strategy with customers and related people of the customer to urge the customer to repay the debt:

- Control and urge the team to perform debt collection in accordance with the scenario and strategy, fully record operational results on the data system, ensure that KPIs are met.

- Ensure that team operations comply with internal policies, regulations, processes, guidelines and service quality commitments (SLAs)

- Guide and directly support the team to handle difficult situations / overcome unreasonable operations.

- Assign and coordinate personnel in the team to ensure the efficiency of the assigned work

2. Participating in the implementation of the customer's risk mitigation plan arising in the process of Calling :

- Control the assessment and analysis of customer and/or operational status

- Control suggestions on risk mitigation

- Monitor the implementation of the approved risk mitigation plan

3. Participate in fraud detection in the operational process, notify the transfer of debt to suitable function for handling:

- Evaluate and transfer information (if fraud is detected) to relevant units after approval

- Coordinate in handling and preventing fraud with related parties: providing information, assessment, analysis, etc. when approved by competent authorities

4. Contribute to the development/correction of policy documents, debt collection operation methods related to operations at the department

- Analyze, evaluate, research and propose suggestions/construction/editing of documents

Key Accountabilities (3)

III. Perform other related tasks as requested by leader