Technical Service (Robotic) - Hanoi

Mô tả Công việc

Key Responsibilities

Presale activities

• Work with sales team to propose/offering correct products or solution to SI/customers
• Support system integrator (SI) and end-users to resolve application issues.
• Support to SI and end user on offering complete solution with robot, vision, and 3rd party integration
• POC - Support to SI / EU (End user) for POC as well as work closely with sales team to progress leads though successful POC
• Manage and maintain solution centres and demo units: Operational, tidiness, safety & cleanliness
• Render technical support to sales promotion activities such as hybrid webinar/seminar/roadshows & exhibitions.
• Guide sales engineers on responses to market demands, requirements, competition activities
• Training - Conduct product, application trainings, maintenance trainings for SI and end-users
• Teamwork working and team player with department members to achieve team goal
• Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions

Service Activities

• Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.)
• Work with RHQ & SEA countries to perform after sales service to global customers
• Attend service calls on-site or online within the expected turnaround time
• Work with RHQ Service/technical team to identify root causes of technical issues, support internal junior engineers to resolve customers application issues.
• Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.
• Proposal & quotations for spare-parts and service support to channel partners and customers and ensure timely billings of service provided
• Identifying opportunities at end user to promote sales of Parts & Services.
• Identify potential authorised service partners to appoint and support customer